Privacy Policy
Effective Date: July 2026
Scale Partner ("we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and otherwise process personal information in connection with our website, services, and interactions with you.
This Privacy Policy applies to anyone who visits our website, uses our services, or interacts with us—whether you're a prospective client, current client, partner, or visitor. Please read this policy carefully. By accessing or using Scale Partner's services, you agree to the practices described here.
1. What Information We Collect
We collect personal information in the following ways:
Information You Provide Directly
Demo & Booking Requests: When you request a demo, consultation, or booking, we collect your name, email address, company name, phone number, and any other details you provide to help us schedule and prepare for your meeting.
Support Inquiries: When you contact us with questions or issues, we collect your contact information and the details of your inquiry to assist you effectively.
Communications: Any information you share when you email us, fill out forms, or communicate with our team.
Service Engagement: If you become a client, we collect information necessary to provide our services, including project details, performance data, and engagement communications.
Information Collected Automatically
Google Analytics: We use Google Analytics to understand how visitors use our website. This includes information about pages visited, time spent, device type, and general location. Google Analytics uses cookies to track this information.
Browser and Device Information: We automatically collect information about your browser type, operating system, referral source, and IP address.
2. How We Use Your Information
We use personal information we collect for the following purposes:
To provide and improve our services
To schedule and conduct demos, consultations, and meetings
To respond to support inquiries and resolve issues
To communicate with you about your engagement or inquiries
To understand website usage patterns and optimize our site performance (via Google Analytics)
To comply with legal obligations
We do not:
Sell or share your personal data with third parties for their marketing purposes
Use your information for purposes other than those disclosed in this policy without your consent
Disclose your information to unaffiliated companies except as necessary to provide our services
3. Third-Party Tools and Services
Scale Partner uses the following third-party services to operate our website and deliver our services:
Google Analytics: We use Google Analytics to collect and analyze website usage data. Google Analytics uses cookies and similar tracking technologies. For more information about Google's practices, see Google's Privacy Policy.
Claude: We use Claude, an AI tool by Anthropic, to assist with certain tasks and communications. Any information provided to Claude may be processed by Anthropic in accordance with their privacy practices. For details, see Anthropic's Privacy Policy.
We ensure that these third parties are bound by appropriate data protection agreements and only use your information to support our service delivery.
4. Data Sharing
Scale Partner does not share personal information with third parties except:
When necessary to provide services you've requested (e.g., to deliver insights or collaborate with partners as part of your engagement)
To comply with legal requirements, court orders, or government requests
To protect our rights, privacy, safety, or property
We do not sell your personal data under any circumstances.
5. Data Retention
We retain personal information for as long as necessary to provide our services, respond to your inquiries, or comply with legal obligations. Specifically:
Demo/Consultation Requests: We retain contact information for 12 months from your last interaction, after which we delete it unless you're an active client.
Client Data: We retain client information and engagement data for the duration of our engagement plus 3 years for legal, tax, and accounting purposes.
Support Inquiries: We retain support communication records for 12 months to assist with follow-up issues and service improvements.
Website Analytics: Google Analytics data is retained according to Google's standard retention settings (typically 14 months).
If you request deletion of your personal data, we will comply within 30 days, except where we're legally required to retain it.
6. Your Privacy Rights
Depending on your location, you may have certain rights regarding your personal information:
Right to Access: You can request a copy of the personal information we hold about you.
Right to Rectification: You can request that we correct inaccurate or incomplete information.
Right to Erasure: You can request that we delete your personal information, subject to legal retention requirements.
Right to Data Portability: You can request that we provide your information in a structured, portable format.
Right to Opt-Out: You can opt out of certain data collection or use by updating your preferences or contacting us.
To exercise any of these rights, please contact us at support@scalepartner.pro. We will respond to your request within 30 days.
7. Cookies and Tracking Technologies
We use cookies and similar tracking technologies to enhance your experience on our website. Specifically:
Google Analytics Cookies: These cookies allow us to track website usage, identify patterns, and understand how visitors interact with our site. These are analytics cookies only—not marketing or retargeting cookies.
Session Cookies: We may use session cookies to maintain your preferences during your visit.
You can control cookie settings through your browser. Most browsers allow you to refuse cookies or alert you when cookies are being sent. However, blocking cookies may affect the functionality of our website and analytics.
8. Global Operations
Scale Partner is globally established and may process personal information across different jurisdictions. Regardless of where you're located, we comply with applicable data protection laws, including:
General Data Protection Regulation (GDPR) for individuals in the EU
California Consumer Privacy Act (CCPA) for California residents
Other jurisdictional privacy laws as applicable
By using our services, you consent to the collection and use of your information as described in this policy.
9. Security
We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet or electronic storage is completely secure. We cannot guarantee absolute security, but we are committed to protecting your data.
10. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices of external sites. We encourage you to review the privacy policies of any third-party services before providing your information.
11. Children's Privacy
Scale Partner's services are not directed to individuals under the age of 18. We do not knowingly collect personal information from minors. If we become aware that we have collected information from a minor, we will delete it promptly.
12. Changes to This Privacy Policy
We may update this Privacy Policy periodically to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of material changes by posting the updated policy on our website and updating the "Effective Date" at the top. Your continued use of our services after changes have been posted constitutes your acceptance of the revised policy.
13. Contact Us
If you have questions about this Privacy Policy, wish to exercise your privacy rights, or have concerns about how we handle your personal information, please contact us:
Email: support@scalepartner.pro
We will respond to your inquiries within 30 days. If you are not satisfied with our response, you may have the right to lodge a complaint with your local data protection authority.
Last updated: July 2026